We now offer 90 day returns!

Sarah Brown is the founder of Pai Skincare. Entrepreneur, mum and sensitive-skinned soul.

When I was dealing with my difficult skin, I remember endlessly trying product after product, desperately searching for the holy grail that would finally make my skin breathe a sigh of relief.

It’s not always an instant reaction; sometimes things look promising for a few days, even a few weeks, before your skin becomes irritable and unbalanced.

Before you know it, you’ve got a heap of products that don’t work for you…and a much lighter wallet!

I don’t want anyone shopping with Pai to go through the stress and expense of adding yet another product to that “can’t use” pile.

We’ve always offered a 30 day satisfaction guarantee, but we know this isn’t always long enough to assess whether a product is right for your skin.

So we’re extending it to give you a full 90 days to make sure your new Pai product is the one.

This gives you the chance to really trial Pai products to see how your skin responds.

If they’re not quite right we’ll exchange them for something that is, or give you your money back.

How to return a product

  1. Visit paiskincare.com/returns to arrange your return.
  2. We’ll send you all the info you need to send your products back to us.
  3. When they reach us we’ll send your new products or refund.

All UK orders include a free returns label for easy posting. Further afield? We’ll cover the postage. View our full policy here.